Following the great success of RSTickets!, the second generation of our Joomla! help desk ticketing system is here: RSTickets!Pro. The Web is a dynamic place, things change rapidly, communities grow faster and larger, thus the needs of your customers and your business require constant attention. RSTickets!Pro makes it all easy for you.
A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.
You asked, we have delivered: RSTickets!Pro has the possibility to extends its functionality with a reporting capability, improving the quality of your service even more. Furthermore, the Cron plugin (transforms a email into a support ticket) has evolved a attachment option.
We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.
Here is a more elaborate listing of RSTickets!Pro's features:
Compatibility:Joomla! 1.5, 2.5 or 3.x
- Bootstrap layout - Joomla! 2.5 and 3.x
- Frontend and backend ticketing management
- Three types of ticket viewing types: Plain, Tabbed and Accordion
- Department structure
- Custom department fields
- Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
- Make custom fields required or optional
- Configurable department prefix
- Manual and automatic (load balanced) ticket assignment for each department
- Configurable staff and customer email notifications
- Ticket attachment with filtering capabilities
- Configurable priority list
- Configurable ticket status list
- Bulk ticket management/notification
- Optional ticket reporting tool with filtering capabilities
- Ability to create staff groups with multiple permissions related to ticket activity
- Assign Joomla! users to different groups of permissions, and in different departments
- Assign a Joomla! user to more than one department
- Staff internal ticket notes with configurable note management
- Submitting, Replying, Viewing and updating restrictions
- Submit tickets without being registered
- Manage submitted tickets in the frontend
- Close or update status of ticket
- Optional email ticket submission (Cron) with attachment capabilities
- Knowledge base structured under categories
- Ajax knowledge base search
- New ticket message
- Added into department email
- New reply added configurable email for both user and staff member
- Auto-assignment email
- New user message
- Auto-close status message
- Ticket rejection email
- Date and time mask
- WYSIWYG editor
- Global message
- Submit message
- Customer permissions
- Avatar importer
- Ticket auto-close configuration
- Import from RSTickets!
..and the list does not end here. For a more elaborate description of RSTickets!Pro's features please refer to the Getting started section.